Common questions
"I feel better today than I did when I was 21!"
Sarah, 56, has a strong family history for osteoporosis, but she was still devastated when she found out she had osteopenia. After trying Actonel and experiencing several disturbing side effects, she found help with Dr. Brown, and now feels she finally has control over her health.
What if I live far away?
Distance is no limitation. Dr. Brown conducts telephone consultations with people
all over the world. Simply call our office at 1-888-206-7119 (toll free within the
U.S.) or 1-315-437-9384 to set up a telephone appointment.
Will my insurance pay for my consultation with Dr. Brown?
It is the client’s responsibility to check with their insurance company to
see if nutrition consultations are covered by their insurance. Payment from you
is expected at the time of the service and we will send you a receipt for services
rendered. You can send this receipt to your insurance company should you want to
seek reimbursement.
How do I pay for my consultation?
Payment is due at the time of the consultation by cash, check, Visa or Mastercard.
Payment for telephone consultations can be made in advance by check or at the time
of the appointment with one of the above credit or debit cards.
Do I need to provide my medical records to Dr. Brown?
It is always advisable to provide Dr. Brown with as much pertinent information about
your health concerns as possible. It is especially important for Dr. Brown to have
DEXA bone density information available when doing an osteoporosis appointment and
evaluation. For those doing telephone appointments, information can be mailed in
advance of the appointment or faxed to our office at (315) 432-9231.
What if I have to cancel or postpone my appointment?
If it is necessary for you to cancel or postpone your appointment, we request that
you do so at least 24 hours prior to your scheduled appointment. We have an answering
machine available to receive messages 24 hours a day.
Will I receive any written notes from my appointment with Dr. Brown?
Yes, Dr. Brown provides typewritten recommendations with each appointment.
How long does it take to get an appointment?
Dr. Brown offers appointments Monday through Friday between 9:00 a.m. and 4:30 p.m.
Eastern Standard Time. Some evening appointments are available and special times
can be arranged for distant time zones. We suggest you call at least one to two
weeks in advance of when you would like your appointment.
Can I start with a half-hour appointment instead of a full hour appointment?
Dr. Brown suggests the full hour appointment for new clients so major issues can
be addressed and an individualized program can be put in place. A shorter initial
appointment is possible, but does not allow for full evaluation and program development.
Follow-up appointments, at the client’s discretion, can be for one hour or
one-half hour; or, for established clients with brief questions, 15-minute telephone
appointments are also available.
Learn more about my Personal Consultation services:
Original Publication Date: 07/30/2004
Last Modified:
09/19/2011